SHIPPING

- At the moment, we only offer shipping within Portugal.

- You will get an email confirmation when your payment has been received, and another email with your tracking number when your order has been packed.

RETURN/EXCHANGE

- You have 7 days after receiving your order to contact us at joaoneves@pauseadinfinitum.com to present your issue for a return authorization to be approved.

- When a return is authorized, you’ll have 5 days to provide us with your package’s tracking number.

- After your return is processed and approved, you can anticipate 7 business days to receive a full refund on the original payment method.

- Pause AI reserves the right to not refund products bought with discounts.

- Pause AI cannot refund the original shipping fees.

- Pause AI is not responsible for the return shipping costs and/or custom charges.

- Pause AI is not responsible for damaged or lost items in return transit.

- All returned items must be in original, resellable condition. (unworn and unwashed)